1. Order Processing

Once an order is successfully placed, it will be processed for shipment based on product availability and order details.

Orders may require additional processing time during weekends, public holidays, promotional periods or periods of high demand.

2. Shipping Availability

Layo aims to provide delivery services to locations supported by our available delivery partners.

Shipping availability may vary depending on the delivery address, product type and other operational considerations.

3. Delivery Time

Estimated delivery times may vary depending on the destination, product availability, order processing and delivery conditions.

Any delivery estimate shown during checkout or communicated with your order is an estimate and may not represent a guaranteed delivery date.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed or communicated during the order process.

Shipping charges may vary depending on the delivery location, order size, product type or applicable delivery service.

5. Delivery Address

Customers are responsible for providing complete and accurate delivery information when placing an order.

Layo is not responsible for delays or failed deliveries caused by incorrect, incomplete or outdated delivery information provided by the customer.

6. Delivery Attempts

Delivery partners may make reasonable attempts to deliver the order to the address provided by the customer.

If delivery cannot be completed because the recipient is unavailable or the delivery information is incorrect, additional delivery arrangements may be required.

7. Delays and Unexpected Circumstances

Delivery may occasionally be delayed due to circumstances beyond our reasonable control, including weather conditions, transportation issues, operational disruptions, public holidays or other unforeseen events.

We will make reasonable efforts to assist customers when significant delivery issues arise.

8. Damaged or Incorrect Orders

If an order arrives damaged, incomplete or different from what was ordered, please contact Layo as soon as possible with the relevant order details.

Customers may be requested to provide photographs or other information to help us review the issue.

9. Order Tracking

Where tracking is available, customers may receive tracking information or order updates through the contact details provided during checkout.

Tracking information is provided by the relevant delivery service and may take some time to update.

10. Product Availability

Shipping is subject to product availability. If an ordered product becomes unavailable, Layo may contact the customer regarding the available options.

11. Returns and Refunds

Shipping-related returns, exchanges and refunds are subject to Layo's applicable Return and Refund Policy.

Customers should review the relevant policy for information regarding eligibility, return conditions and applicable charges.

12. Contact Us

If you have questions about your order, delivery or shipping, please contact us with your order details.