1. Introduction

Layo is an emerging lifestyle and retail platform offering fashion, footwear, bags, accessories, groceries and everyday essentials. We respect your privacy and are committed to protecting the information you provide when using our website.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect information that you provide directly when you interact with our website, place an order, create an account, contact us or use our services.

This may include:

• Name and contact information
• Email address and phone number
• Billing and delivery information
• Account information
• Order and transaction details
• Information you provide when contacting us

3. Information Collected Automatically

When you visit our website, certain information may be collected automatically. This may include your IP address, browser type, device information, pages visited, referring website and general usage information.

This information helps us understand how visitors use our website and improve its performance and user experience.

4. How We Use Your Information

Information collected through our website may be used for the following purposes:

• To process and manage orders
• To provide products and services
• To communicate with customers
• To provide order updates and support
• To improve our website and services
• To personalize your shopping experience
• To maintain website security
• To comply with applicable legal requirements

5. Cookies

Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website usage and provide a better browsing experience.

You may be able to control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

6. Payment Information

Payments may be processed through third-party payment providers. Payment details may be handled directly by the relevant payment service provider according to its own privacy and security practices.

Layo does not intentionally store complete payment card details unless required and permitted for legitimate business purposes.

7. Sharing of Information

We may share information with trusted service providers when necessary to operate our website and provide services to you. These may include payment providers, delivery partners, hosting providers, technology providers and customer support services.

We do not sell your personal information as part of our ordinary business operations.

8. Data Security

We take reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, misuse, alteration or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

9. Third-Party Services

Our website may contain links to or use services provided by third parties. These third parties may have their own privacy policies and terms.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

10. Children's Privacy

Our website is not intentionally designed to collect personal information directly from children. If you believe that a child has provided personal information through our website, please contact us so that we can review and take appropriate action.

11. Your Privacy Rights

Depending on applicable laws, you may have rights relating to your personal information, including requesting access, correction or deletion of certain information.

To make a privacy-related request, please contact us using the contact details provided below.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website practices or applicable legal requirements.

Any updated version will be published on this page with the revised date where appropriate.

13. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the way your information is handled, please contact Layo.